{"id":1192,"date":"2026-04-24T06:30:11","date_gmt":"2026-04-24T06:30:11","guid":{"rendered":"https:\/\/novanta.com\/precision-medicine\/?page_id=1192"},"modified":"2026-06-04T17:30:47","modified_gmt":"2026-06-04T17:30:47","slug":"support","status":"publish","type":"page","link":"https:\/\/novanta.com\/precision-medicine\/contact\/support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\n\n<div class=\"hero alignfull hero--wide hero--medium has-overlay has-overlay-dark\">\n\t\t\t\t\t<figure class=\"hero__image-wrap\">\n\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"853\" src=\"https:\/\/novanta.com\/precision-medicine\/wp-content\/uploads\/sites\/36\/2026\/04\/Contact-Support-Featured-Banner.jpg?quality=85&amp;strip=all&amp;w=2560\" class=\"attachment-design-max size-design-max\" alt=\"\" fetchpriority=\"high\" srcset=\"https:\/\/novanta.com\/precision-medicine\/wp-content\/uploads\/sites\/36\/2026\/04\/Contact-Support-Featured-Banner.jpg?resize=320%2C107&amp;quality=85&amp;strip=all 320w, https:\/\/novanta.com\/precision-medicine\/wp-content\/uploads\/sites\/36\/2026\/04\/Contact-Support-Featured-Banner.jpg?resize=400%2C133&amp;quality=85&amp;strip=all 400w, https:\/\/novanta.com\/precision-medicine\/wp-content\/uploads\/sites\/36\/2026\/04\/Contact-Support-Featured-Banner.jpg?resize=840%2C280&amp;quality=85&amp;strip=all 840w, https:\/\/novanta.com\/precision-medicine\/wp-content\/uploads\/sites\/36\/2026\/04\/Contact-Support-Featured-Banner.jpg?resize=1200%2C400&amp;quality=85&amp;strip=all 1200w, https:\/\/novanta.com\/precision-medicine\/wp-content\/uploads\/sites\/36\/2026\/04\/Contact-Support-Featured-Banner.jpg?resize=1680%2C560&amp;quality=85&amp;strip=all 1680w, https:\/\/novanta.com\/precision-medicine\/wp-content\/uploads\/sites\/36\/2026\/04\/Contact-Support-Featured-Banner.jpg?resize=1920%2C640&amp;quality=85&amp;strip=all 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t<\/figure>\n\t\t\t\n\t\n\t\n<div class=\"hero__content hero__content--vertical-align-bottom\" style=\"--one-novanta-hero-pre-heading-acent-line-color: #4bb295\">\n\t<div class=\"hero__content-wrap has-medium-font-size has-heading-font-family\">\n\t\t\t\t\t<p class=\"hero__pre-heading shiny-text\">\n\t\t\t\tPRECISION MEDICINE\t\t\t<\/p>\n\t\t\n\t\t<h1 class=\"hero__heading line-expanding has-display-font-size\">\n\t\t\tService &amp; Support\t\t<\/h1>\n\n\t\t<p><\/p>\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"alignfull is-layout-constrained wp-block-one-novanta-section-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-one-novanta-section-heading alignwide\" style=\"margin-bottom:var(--wp--preset--spacing--40)\">\n<h2 class=\"wp-block-heading one-novanta-section__title has-xx-large-font-size\" id=\"h-service-and-support-contact\">Service and Support Contact<\/h2>\n\n\n\n<p class=\"one-novanta-section__description has-medium-font-size has-heading-font-family\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-one-novanta-section-content alignwide\">\n<p class=\"one-novanta-section__description has-medium-font-size has-heading-font-family\"><strong>RFID, machine vision and barcode technical support phone:<\/strong> 1-503-675-6464 x1<\/p>\n\n\n\n<p class=\"one-novanta-section__description has-medium-font-size has-heading-font-family\"><strong>RFID technical support email:<\/strong> RFID-support@jadaktech.com<\/p>\n\n\n\n<p class=\"one-novanta-section__description has-medium-font-size has-heading-font-family\"><strong>Machine vision &amp; barcode support email:<\/strong> support@novanta.com<\/p>\n\n\n\n<p class=\"one-novanta-section__description has-medium-font-size has-heading-font-family\"><strong>Positioning solutions technical support phone:<\/strong> 1-949-586-7442<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"alignfull is-layout-constrained wp-block-one-novanta-section-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-one-novanta-section-content alignwide\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-style-sub\">Photo Research RMA<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-arrow type-light\"><a class=\"wp-block-button__link has-primary-blue-background-color has-background wp-element-button\" href=\"https:\/\/novanta.com\/precision-medicine\/contact\/support\/pri-rma\/\">Submit an RMA<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" \/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-style-sub\">RFID, Machine Vision &amp; Barcode RMA<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-arrow type-light\"><a class=\"wp-block-button__link has-primary-blue-background-color has-background wp-element-button\" href=\"https:\/\/novanta.com\/precision-medicine\/contact\/support\/danda-rma\/\">Submit an RMA<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" \/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-style-sub\">Reach RMA<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-arrow type-light\"><a class=\"wp-block-button__link has-primary-blue-background-color has-background wp-element-button\" href=\"https:\/\/novanta.com\/precision-medicine\/contact\/support\/reach-rma\/\">Submit an RMA<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" \/>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-one-novanta-section-content alignwide\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-style-sub\">Positioning Solutions RMA<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-arrow type-light\"><a class=\"wp-block-button__link has-primary-blue-background-color has-background wp-element-button\" href=\"https:\/\/novanta.com\/precision-medicine\/contact\/support\/positioning-solutions-rma\/\">Submit an RMA<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" \/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-style-sub\">ISO Certificates, Terms &amp; Conditions, Warranty, Policies<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-arrow type-light\"><a class=\"wp-block-button__link has-primary-blue-background-color has-background wp-element-button\" href=\"https:\/\/novanta.com\/precision-medicine\/knowledgebase\/compliance\/\">View Documents<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" \/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-style-sub\">Partners<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-arrow type-light\"><a class=\"wp-block-button__link has-primary-blue-background-color has-background wp-element-button\" href=\"https:\/\/novanta.com\/precision-medicine\/partners\/\">View Partners<strong style=\"font-style: inherit;letter-spacing: inherit;text-transform: inherit\"><\/strong><strong style=\"font-style: inherit;letter-spacing: inherit;text-transform: inherit\"><\/strong><strong style=\"font-style: inherit;letter-spacing: inherit;text-transform: inherit\"><\/strong><strong style=\"font-style: inherit;letter-spacing: inherit;text-transform: inherit\"><\/strong><\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" \/>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-one-novanta-section-content alignwide\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-style-sub\">Global Locations<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-arrow type-light\"><a class=\"wp-block-button__link has-primary-blue-background-color has-background wp-element-button\" href=\"https:\/\/novanta.com\/about\/our-locations\/\">View Locations<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":340,"featured_media":1193,"parent":1169,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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