By Sarah Betadam, CIO &CISO and John Lesica, Co-Chief Operating Officer
AI is one of the most important shifts we are navigating as a company.
For us, this is not about chasing trends. It is about applying AI in ways that are practical, scalable and impactful.
AI as a Super Suit
We think about AI as a super suit.
It enhances what our teams can already do:
- Faster analysis
- Better decision-making
- More efficient workflows
AI does not replace human expertise. It enables our people to focus on higher-value work.
Understanding AI at a High Level
AI can mean different things, but at a high level, it includes:
- Artificial intelligence: Systems that analyze data and support decisions
- Generative AI: Tools that create content or outputs based on data
- Agentic AI: Systems that can act autonomously to complete tasks
These capabilities are already helping organizations improve productivity and unlock new opportunities.
How We Are Applying AI
Our approach focuses on two areas:
- Internal enablement: Improving productivity, automating repetitive work and enhancing workflows
- Customer value: Embedding AI into our solutions to create smarter, more capable products
This combination allows us to drive both efficiency and innovation.
Moving from Exploration to Impact
Over the past two years, we have explored AI through cross-functional collaboration.
Now, we are focused on scaling what works.
Our priorities include:
- Developing targeted use cases tied to business outcomes
- Increasing adoption across teams
- Embedding AI into everyday workflows
Building for the Future
AI will continue to evolve. Our focus is on building the capabilities, mindset and adoption needed to keep pace.
By empowering our teams and staying close to customer needs, we are positioning ourselves to turn AI into a long-term advantage.